Privacy Notice

Effective Date: May 21, 2025

1. 1. Our Data Protection Promise

   At gamewind.it.com, safeguarding your personal data is a top priority. This Privacy Notice outlines what information we gather, how it is used, and the steps we take to keep it secure.

2. 2. Data We Collect

   To deliver and enhance our services, we gather the following information:

   • User Profile: username, email address, date of birth, and gaming preferences.
   • Order History: details of transactions, license keys, purchase dates, and encrypted payment data.
   • Technical Information: device type, operating system, browser version, IP address, and session timestamps.
   • Usage Insights: in-game statistics, achievements, forum contributions, and support tickets.
   • Cookies & Tracking: cookie-based preferences and local storage data to tailor your experience.
3. 3. How We Use Your Information

   Your data is processed for the following purposes:

   • Performance Improvement: enhance page load speed and user navigation.
   • Personalised Recommendations: offer game suggestions and promotions aligned to your interests.
   • Account Security: detect and prevent unauthorised access or fraudulent activity.
   • Customer Support: provide efficient assistance by referencing your account and order history.
   • Marketing & Notifications: send relevant updates and offers, with opt-out options at any time.
4. 4. Security Measures

   We implement robust safeguards, including:

   • Encryption: SSL/TLS for data in transit and AES-256 for data at rest.
   • Access Controls: strict permissions ensuring only authorised staff can view personal information.
   • Regular Audits: routine vulnerability scans and penetration tests to identify and address risks.
   • Incident Response: a dedicated team that monitors and responds to security incidents 24/7.
5. 5. Sharing Your Data

   We do not sell your personal information. We only share data with:

   • Service Providers: such as hosting, payment processors, and email platforms, all under strict confidentiality agreements.
   • Affiliate Partners: to synchronise user information across our network.
   • Legal Authorities: when required by law or to enforce our rights and agreements.

   All recipients must use your data only for the specified purposes and comply with data protection requirements.

6. 6. Your Data Rights

   Under GDPR and applicable laws, you have the right to:

   • Access: request a copy of the personal data we hold about you.
   • Rectification: correct any inaccurate or incomplete information.
   • Erasure: request deletion of your data, subject to legal obligations.
   • Restriction: limit certain processing activities, such as marketing communications.
   • Portability: receive your data in a structured, machine-readable format.

   To exercise any of these rights, contact us at privacy@gamewind.it.com or use the privacy controls in your account dashboard.

7. 7. Cross-Border Transfers

   Your data may be stored or processed outside the Spain. In such cases, we use approved data transfer mechanisms, like Standard Contractual Clauses, to ensure your data remains protected under GDPR standards.

8. 8. Children’s Data

   We do not knowingly collect personal information from children under 13. If we learn that such data has been collected without parental permission, we will delete it promptly.

9. 9. Updates to This Notice

   We may revise this Privacy Notice periodically. Any substantial changes will be highlighted here with an updated date, and if significant, communicated via email to affected users.

10. 10. How to Reach Us

    If you have any questions or wish to submit a privacy request, please contact us:

    Email: privacy@gamewind.it.com
    Address: 29 Poplar Avenue, Brighton BN2 1TL